FAQs

Dispatch/Delivery Times

We aim to get your order to you as soon as possible! If there are going to be any delays due to dispatch this will be shown on a banner at the top of the website.
Delivery times will vary depending on the option you select at checkout. If you have any questions about your dispatch, feel free to reach out.

Why Don’t You Ship to the EU or Northern Ireland?

Due to the new General Product Safety Regulations (GPSR) 2023, we are no longer able to ship orders to Northern Ireland or Europe. These regulations require additional compliance measures that come with significant costs, making it unfeasible for many small businesses, including ours.

We understand this may be disappointing, and we sincerely apologise for any inconvenience. If you have any questions, please feel free to get in touch – we truly appreciate your support and understanding!

Returns Policy (Worldwide)

• Standard Returns: We’re pleased to offer a 30-day returns policy for all customers worldwide. If you're not entirely satisfied with your purchase, simply return the item within 30 days of receipt for a full refund.

• No Quibble Returns: We believe in making returns hassle-free. If you change your mind or are not completely happy with your item, just let us know – no questions asked. We’ll arrange for a return and provide a refund once the item is received back in its original condition.

• How to Return: To start a return, please contact us at info@elliebeanprints.co.uk with your order details. We’ll guide you through the return process, including sending the item back to us safely. Note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Custom Design Service

• Personalised & Unique Gifts: All designs are crafted in-house in Yorkshire. If you’re after a unique gift for a special occasion and can’t find exactly what you’re looking for on our site, just email your ideas and details to design@elliebeanprints.co.uk, and we’ll see what we can do!

Still Have Questions?

Contact Us: For any additional questions, please don’t hesitate to get touch at info@elliebeanprints.co.uk or via the online chat below. We’re here to help!